Patient safety is one of our most primary issues within the framework of our sustainability policy.

Due to the nature of the sector we serve, our establishment operates in compliance with cGMP (current Good Manufacturing Practices) quality management standards, an issue which is set forth in legislations as per regulations. GMP regulations and the quality system are not confined to the production processes, but apply to all processes from purchase to delivery, which affect product and production quality.

Following the certification process, we evaluate to what extent our products, which we offer to the use of our consumers, are effective and reliable and whether they are easy-to-apply; we pay attention to the feedback we receive and effect improvements where necessary. We keep close view of publications and evaluations that include scientific developments regarding our products and try to provide patients/users, health care providers and public authorities with up-to-date and qualified information on risks and benefits of our products.

We do not limit the safety profile of our products to the pre-certification period; our monitoring continues even after we release these products to the market and we continue to perform necessary improvement, development and notifications. We try to collect as much information as possible about our products. For this purpose, we have commissioned “medical sales representatives”, whom our stakeholders -primarily patients and health professionals- can reach in the first plan, as well as assistants, safety and call centre employees. This way, as Bilim Pharmaceuticals, we inform our employees through our specialized instructors about what they have to do when they receive feedback concerning the safety, quality or performance of our products. In line with our policies, as well as the law and regulations, we monitor all feedback related to the quality, safety and effectiveness of our products and notify respective authorities where necessary.

We respond to feedback concerning product quality by performing required analysis and evaluations, responding immediately and effect improvements after obtaining legally required permits.
    
We continuously carry out development efforts in order to raise the level of safety and quality of our products.